Terms of service
These terms apply to website, review-tool and related services supplied by Reviuu ("we", "us"), a sole trader business operated by Emile Best, 47 Main Road, Crynant, SA10 8NY, to business customers ("you"). A quote or written agreement for your project may add to these terms. If they conflict, the quote or agreement applies.
1. Quotes and what is included
Each project is based on a written quote that sets out the price, pages and extras included. Our standard website package includes up to five pages, a mobile-friendly design, connection to your domain, and two rounds of changes. Work outside the quote is quoted separately before we start.
2. Payment
Unless the quote says otherwise, 50% is due before work starts and the balance when the site is ready to go live. Monthly plans are billed monthly in advance. Invoices are payable within 14 days. We may pause work or hosting support on overdue invoices.
3. What we need from you
You agree to provide text, photos, logos and other material in good time, and to review drafts promptly. Delays on your side may delay delivery. You confirm that you own, or have permission to use, everything you give us, and that it does not infringe anyone's rights.
4. Ownership
You own your domain name and the content you provide. Once the final payment is made, you own the finished website design and content we create for you. We keep the right to reuse our general methods, templates and tools. Unless you tell us otherwise, we may show the finished site in our portfolio.
5. Monthly care plan
The care plan covers hosting, keeping the site running and a set number of small edits each month, as described in your quote. Unused edits do not carry over. Either of us can cancel the plan with 30 days' written notice. If the plan ends, we will help you move your site elsewhere.
6. Reviews
We help you ask your real customers for honest reviews. We do not write, buy or post fake reviews, offer rewards in exchange for reviews, or filter who is asked based on how happy they are. You agree to follow Google's review policies and the law. We cannot promise any number of reviews, any star rating, or any ranking on Google or other search engines.
7. Customer data
Where we handle your customers' contact details to send review requests, we do so only on your instructions. You are responsible for having the right to share those details and for giving your customers any required information. Where needed, we will agree separate data processing terms with you.
8. Third-party services
Our work may rely on third-party services, such as hosting, domains, email and review platforms. We are not responsible for outages, price changes or policy changes of those providers, but we will tell you promptly if one affects your project.
9. Our responsibility
We will provide our services with reasonable skill and care. We cannot guarantee that a website will be free of errors or always available, or that it will lead to a particular level of sales or enquiries. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability to you for any claim related to a project is limited to the amount you paid us for that project, and we are not liable for loss of profit, business or data. These limits apply only as far as the law allows.
10. Cancellation
If you cancel a project before it is finished, you pay for the work done up to that point, and the deposit is non-refundable once work has started. Either of us may end an agreement if the other seriously breaches it and does not fix the problem within 14 days of written notice.
11. Consumers
These terms are written for business customers. If you are buying as a consumer, your statutory rights are not affected by anything here.
12. General
These terms, together with your quote, are the whole agreement between us. If a part of them cannot be enforced, the rest still applies. They are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, unless the law gives you the right to use another court.
Contact
Questions about these terms: hello@reviuu.co.uk.